Refund Policy

Last updated: 23 August 2026

We would rather correct an honest mistake than keep money that was never meant for us.

If you sent the wrong amount, or sent it twice

Contact us as soon as you notice, quoting your donation reference. If we can identify the transfer on our statement and the funds have not yet been spent, we will return the difference, or the duplicate, to the account it came from.

If the transfer was not meant for us at all

Tell us and we will return it once we have identified it on our statement.

Where a refund may not be possible

• Where the donation has already been spent on the purpose it was given for — for example a food distribution that has taken place, or fees already paid for a student.
• Where we cannot identify the transfer on our statement, because no reference or receipt was supplied.
• Where the request comes long after the donation and the funds have been applied.

In those cases we will explain the position honestly rather than simply decline.

How to ask

Write to us through the contact page with your donation reference, the amount, the date, and the account you transferred from. We aim to respond within five working days.

Refunds are returned the way they came

A refund is sent back to the same bank account or mobile wallet the donation came from. We do not send refunds to a different account than the one that paid.

Note for the institute: the time limits above are deliberately left open. If you wish to state a fixed window — for example “within 30 days of the donation” — tell us and we will add it.